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The first organization step is elimination. Look at the list and and pick out the things that you have no control over, or are of no use to you anymore. Put a *star* beside each one. When you are done go back through the list and look at each item with a *star*. Desk Area: […]
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Keywords: Another part of the help desk is a database full of knowledge. They call this the Knowledge base. The format is similar to the FAQ (Frequently Asked Questions). Here the customer types in what they want to know and the knowledge base will give an answer. Another use of the knowledge base is for the […]
Another thing to consider when selecting a new desk system for your office is what type of decor your office currently has. Do you plan to change things, based on the look of your new desk or do you need to fit within what you already have? Many workstations today are very modern looking with […]
